The MobiPay Interactive Voice Response (IVR) is an automated Telephone platform technology that interacts with the callers, gathers the required information and routes the calls to the particular appropriate recipient.
The input and responses are gathered through spoken words with voice recognition. Conversations are either pre-recorded or generated audio which assists, direct, or route calls automatically without a live operator.
Within these interactions, clients can communicate by using either the touch-tone keypad selection or voice telephone input. The responses take the form of voice, call-back, or any other related media.